Frequently Asked Questions
Does PRAI test on animals?
We never test on animals and are certified cruelty-free by Leaping Bunny, the gold-standard in cruelty-free certification for personal care and household products companies and signifies no animal testing at any stage of product development. For more info, visit leapingbunny.org.
What are the available payment options?
Visa, Mastercard, American Express, Discover, Cash / Money Order (USA only)
How are orders shipped?
Orders are shipped via United States Postal Service. If you need to use a different carrier, please contact PRAI Customer Care.
What is your return policy?
We stand behind our products. If you are not completely satisfied, please complete the form on the bottom of your invoice and return it with your products to the following address within 30 days for a full refund (excluding shipping.)
3880 Roundtree Road, Unit 1
Jefferson, MD 21755
*Please Note: We do not accept returns for purchases made through TV shopping networks. Please contact them directly to initiate your return. However, we would appreciate hearing why you were not satisfied with your purchase. Click here to contact PRAI Customer Care.