Frequently Asked Questions

Does PRAI test on animals? 

We never test on animals and are certified cruelty-free by Leaping Bunny, the gold-standard in cruelty-free certification for personal care and household products companies and signifies no animal testing at any stage of product development.  For more info, visit leapingbunny.org.

What are the available payment options?
Visa, Mastercard, American Express, Discover, Cash / Money Order (USA only)

How are orders shipped?
Orders are shipped via United States Postal Service. If you need to use a different carrier, please contact PRAI Customer Care.

Will I be required to pay customs for an international order? 

Yes, international orders are subject to duties and taxes determined by the country to which they are shipped. These duties and taxes are additional fees not included in the price of shipping at checkout. PRAI Beauty is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the recipient to pay upon delivery. Please check with your local customs office about rules and regulations that may apply to you. A helpful link to calculate how much you will be charged for customs depending on your country is simplyduty.com. Please note, however, even with these shipping methods, transit times may vary due to customs delays. If you’re having trouble with your order, please don’t hesitate to contact us. 

Why won't my serum dispense?

Our serums are in an air-less pump, so they do not have a tube. There is a disk at the bottom of the bottle that pushes product to the top every time you pump it. If you’re having difficultly dispensing the product, the disk could be stuck, or you could have an air pocket. We recommend tapping the bottom of the bottle a few times (in case the disk is stuck) and then pumping multiple times until product is dispensed. Please note it can take 20+ pumps upon first use to dispense the product. Once you’ve pumped out your first bit of serum, it should pump seamlessly going forward. Here is why we choose air-less pumps:

  • More environmentally friendly (no plastic tube to draw product out) 
  • Reduces risk of contamination and is hygienic 
  • Less waste – because product is getting pushing up from that bottom and there is no air getting in, you’ll get every last bit of your skincare product out
  • Prevents oxidation and keeps ingredients like Vitamin C fresh

How do I get the serum out of Ageless Throat & Decolletage Serum?

To release the serum out of Ageless Throat & Decolletage Serum, gently squeeze the end of the tube and softly roll on the skin until the product appears. Apply a thin layer morning and night in gentle upward strokes from cleavage to chin. *Please note the serum needs to be room temperature to apply effectively.

What is your return policy?

We want you to love your new products, so we accept returns within 30 days of your order. We will refund to your original form of payment and we'll also cover the cost of the return shipment as long as it is within the continental United States. To start a return, email us at customercare@praibeauty.com. It’s that easy. Depending on your bank, your refund can take up to 7-10 business days to appear on your statement.

*Please Note: We do not accept returns for purchases made through TV shopping networks.  Please contact them directly to initiate your return.  However, we would appreciate hearing why you were not satisfied with your purchase.  Click here to contact PRAI Customer Care.